Another week, another Twitter PR disaster. By now, no doubt you’ll have heard about the whole Gillian McKeith debacle: if not, you can find a useful summary on the Guardian website.

There is nothing the usually benign (though swift to become a baying horde) citizens of Twitter like less than duplicity. McKeith’s big mistake was not in trying to defend an unpopular view: Twitter is populated with many millions of users doing just that every day, both for comedic and more sinister purposes.

Her mistake was in subsequently trying to cover up her comments. That she did so ineffectually barely matters: even if all trace had been eradicated from her own website; even if her dissenters hadn’t been carefully taking screenshots and retweeting for future evidence, McKeith is clearly unaware that these days, almost all web presence is aggregated, mirrored, and pushed out in countless places across the Internet.

Forget the Wayback machine: these days Twitter has its own archive. Furthermore, many folks link up their Facebook and Twitter profiles, and perhaps throw LinkedIn to the mix, too, meaning that your words are spread far beyond a single website. Then there are sites which collect all tweets on a certain subject and replicate them – without so much as a by your leave.

In short, your Twitter status updates, and all web content, should be thought of as a permanent record. That’s why, if you are representing your business online, you should exhibit the utmost transparency and honesty – and furthermore, you should think carefully about which members of your business you trust to do the same.

We’ve said it before, and we’ll keep on saying it: social media is a fantastic tool for business promotion, but for heaven’s sake be careful what you write.

The news that the new government have revised plans to roll out broadband by 2012 may affect small businesses and their online marketing. We’ve mentioned before on this blog our anticipation of the greater functionality that all businesses will be able to include on websites once the whole country is enjoying a fast connection… well, if you had great plans for an all-singing, all-dancing site, better put them to one side. The target is now 2015.

One remarkable fact that comes from the reports of the new government’s backdown is that as well as the two million homes in the UK who cannot get speeds as high as 2Mbps, about 160,000 households still cannot get any form of broadband at all. These are homes in remote and rural areas, who were presumably without power of any sort not terribly long ago, but it is certainly worth remembering that you may still have customers on dial-up… if they have internet access at all. Others may be accessing via cyber cafes and community centres, meaning hurried visits as the clock ticks away on a paid-for slot.

The low-tech solution? If you happen to have rich content such as videos or Flash, offer a pared-down site with the essentials on it too. Plus, you might want to give a phone number you can be contacted on, alongside your email address. Two million households represents a lot of potential customers, and they will be grateful for your concessons.

Here’s proof, if it were needed, of Twitter’s ever-increasing omnipotence: babies can now tweet from the womb. Yes, back in February, we reported that dogs can tweet: in our estimation, this is a step further into the realm of… well, the rather ridiculous.

The Kickbee is a fabric band that the pregnant mother can wear while relaxing on the sofa. Dad at work? No problem – with every kick of the foetus, he’ll get a little alert on Twitter to remind him of what is growing back home. Just take a look at the video above for a graphic representation.

So, what’s next? Tweeting from beyond the grave? You know, somehow I wouldn’t be surprised if someone came up with that next.

It’s common knowledge that a good Google ranking can make or break a business, so it’s no surprise that companies regularly get into a lather when they don’t get the results they believe they deserve.

The European Commission Competition Chief, Joaquin Almunia, is currently investigating the claims of three firms who claim that Google, far from sticking to the objective algorithms it is so well-known for basing its results on, is deliberately downgrading them.

The aggrieved companies are Foundem, a price comparison site, ejustice.fr, a French legal search engine, and – most interesting perhaps, given the rivalry between the two companies – Ciao, which is owned by Microsoft.

While we would agree that Google is not always blameless in its various activities, we’d be willing to bet that they will be found innocent on this one. Their algorithms are so complex that we could foresee a situation where sites were accidentally penalised, sure. Plus, Google does also automatically blacklist sites which adhere to any one of several practices it frowns upon, all of which fall under the banner of ‘black hat’ SEO. Might these sites have fallen foul of the sometimes labyrinthine guidelines?

Whatever the case, we’ve seen many a website owner who was convinced that Google had a personal grudge against his site. In every case, it turned out not to be so.

One of our many services for small businesses is checking that your site has nothing in place that might mitigate against your Google rankings. If you are thinking you have a lot in common with Foundem, ejustice and Ciao, why not give us a ring and we’ll see if we can get to the bottom of it for you.

Case: 5 Dillon is a brand new boutique selling fabulous, high quality, new,gently used, and reinvented items at incredibly accessible prices. As the boutique is located in a small town there are limitations on the number of customers that may visit the store. 5 Dillon wanted to expand their potential customer base by having a strong online presence and an online boutique where selected items will be available to purchase.

Solution: We created a site that mimicked the look and feel of the beautiful cottage that the boutique is run from. The E-commerce facility enables 5  Dillon to maintain their online shop and receive payments online. The built in Content Management System gives them the ability to manage and update their website text as required. The site has also incorporated features to maximise marketing opportunities, such as signing up to 5 Dillon’s mailing list, and friend referrals as well as links to their Facebook and Twitter pages.

Results: As a physical store 5 Dillon’s customer base is limited to the residents of their town. Now they have an online presence 5 Dillon can now reach a far wider target market, maximising their opportunities for sales and income.

Click here now to connect with us on Facebook.

With the announcement that the beta version of Firefox 4 has been released, it’s that time again. Time to check how your own website looks on it, that is.

While the browser is only in beta (ie, a work in progress), it is currently available for download – its developers are hoping that users will report any bugs they discover before the official launch.

The new version, Mozilla tells us, contains “dozens of new features and improvements” (see them listed here) – each one of which might affect the display of your site. Of course, one hopes not – but it is always as well to check, especially with Firefox having a 46% share of the browser market as of June 2010.

Sounds complicated? We’d be delighted to do it for you: just one of the many services we can offer.

Getting sites to the top of Google rankings is a serious business – so serious that it’s easy to forget that the company also has a fun side. This week, the BBC showed us a video and images of Google’s new offices in Zurich. Fancy making an entrance to your staff canteen? The slide from the second floor is just the thing. If that’s not quite your scene, there’s also a fireman’s pole.

As with the other Google offices around the world, a sense of fun, luxury and comfort pervades the offices. In return, of course, Google expects commitment and creativity – and it probably gets it. What other workplace is going to be worth leaving this for?.

We’ve all enjoyed poring over the details and dreaming of our very own phone booths made from repurposed ski-lift compartments. But in the meantime, we’ll get back to the hard work of optimising your website for Google.

Images taken from the BBC website, where you can also watch a video tour of the premises.

We are in full swing to organising our coffee morning in support of Macmillan Cancer’s World’s Biggest Coffee Morning.  Taking place on Friday 24th September, you can now see full details here:  Notting Hill Internet Services Coffee Morning.

We do hope to see you there, so put the date in your diary!  Let’s try and raise even more money than we did last year.

Google, of course, pioneered the ‘pay per click’ method of advertising, where if the user doesn’t click, you pay nothing. Now YouTube (also now owned by Google) are introducing a similar scheme with adverts at the beginning of videos. If users choose the skip them, the advertiser will not pay.

But who wouldn’t skip, given the option, you may well ask. It seems that Google’s rationale is that folk will watch ads that are compelling enough: raising the bar will benefit both viewers and advertisers, and lead to an all-round happier world (erm, maybe).

It’s possible, I suppose – after all, some of the most successful viral campaigns have been based on videos so watchable that you feel you want to share them with your friends. Small businesses can take heart as well; it’s not necessarily big budgets that turn out the best adverts.

All it takes is a good idea, and a basic camcorder. And bingo – one more online channel to advertise on, should you feel the need. It may also be worth mentioning that excruciatingly awful adverts will be watched and passed on just as much as wonderful ones are…

You may currently be preoccupied with thinking about how you’re going to optimise your website for the oncoming mobile web explosion. Well, if you want a break from that, we’ve got news for you – it looks like we’re also in line for a massive rise in Internet-via-TV.

Announcements this week point towards a new generation of set-top box, allowing for Internet access directly through the TV, without a computer. Presumably, this will lead not only to programme-watching on demand, but a blurring between TV and online advertising. There’s every possibility for an ad to give a link, inviting the viewer to switch modes and visit a website for time-restricted special offers, for example.

While mobile Internet users present the challenge of making your website navigable, attractive, clear and comprehensible on a small screen, TV Internet will of course bring the opposite issues – especially with the current trend of ever-larger plasma screens. Resolution may also be different.

Project Canvas, the BBC’s name for the new set-top box, isn’t expected to launch until next year, but it’s definitely worth thinking about it now.