Taking a leak will never have to be boring again!

Thank you to everyone who came to to the event a couple of weeks ago- Kids, adults and dogs! It was good to see some old and new faces.

Although we didn’t manage to reach our target of £500, we managed to beat lasts years total and collected £380 which is much appreciated

I would also like to send a BIG thankyou to Fari Peyman and Carolyn Peyman for hosting the event and to all those who baked cakes.

Join Notting Hill Internet Services on Friday 30th September for the World’s Biggest Coffee Morning, where we will be raising money for Macmillan Cancer Support.

Last year we raised £300 and hope to beat that by raising £500 this year! We would like to invite everyone to join us on Friday 30th September for coffee, tea, juices and cakes at our office in Ladbroke Grove between 9am and 12pm.

Come down to socialise and snack. No one really works on a Friday anyway!

Hope to see you all there

On Wednesday, Microsoft fans where informed on the building windows 8 blog that “the tablet” will no longer be supporting Adobe’s Flash, but will be using HTML5 instead.

Microsoft 8 will make flash available on it’s traditional PCs but not for it’s touch specific type products i.e. the tablet, therefore there will be two versions of Internet Explorer 10.

Dean Hachamovitch, head of Microsoft’s IE team, stated that ultimately, replacing flash with HTML5 on the tablet will prolong battery life, security and reliability and that flash isn’t needed for streaming videos or surfing the web. These reasons given by Hachamovitch are nearly identical to the thoughts of Steve Jobs, the former Apple CEO.

With Apple, Microsoft and web experts like ourselves dismissing the use of the plug-in, can this be the beginning of the end for flash?

On Friday 24th September we held a coffee morning in aid of Macmillan Cancer, as part of their World’s Biggest Coffee Morning fund raising campaign.  We would like to say a BIG thank you to everyone who helped us raise the wonderful total of £300 for the cause.

Special thanks go to:

* Nespresso for providing cups and sugar sachets

* Olga Lacigova and Susie Ruston for baking cakes

* The local Macmillan Fundraising team in Hammersmith

and of course everyone who took the time to join us and raise money for such a worthy cause.

We are getting closer to our coffee morning in support of Macmillan Cancer’s World’s Biggest Coffee Morning.  Taking place on Friday 24th September, you can now see full details here:  Notting Hill Internet Services Coffee Morning.

Please try and pop-in, even for a few minutes.  It is such a worthy cause plus we will have lots of tempting refreshments on offer.

See you there!

We are in full swing to organising our coffee morning in support of Macmillan Cancer’s World’s Biggest Coffee Morning.  Taking place on Friday 24th September, you can now see full details here:  Notting Hill Internet Services Coffee Morning.

We do hope to see you there, so put the date in your diary!  Let’s try and raise even more money than we did last year.

You may have heard of Macmillan Cancer Support’s magnificent annual fund raising campaign called the World’s Biggest Coffee Morning.  People are encouraged to hold coffee mornings at work, school, in their own homes, etc., to raise money for the Charity.  Last year 43,000 people registered their coffee mornings and a total of £7.9million was raised.

We held our coffee morning in the communal area of our office building, inviting not only everyone that worked in the building but also members of the public, via the Macmillan website.  Everyone enjoyed a good chat, delicious pastries, freshly brewed coffee (our MD makes an excellent Macchiato), a choice of teas (including fruit and herbal) plus fresh juices.  It was fun but we want to do even better this year in the money raising stakes.

This year’s national event will be held on Friday 24th September and we want to get the word out as soon as possible.

We will keep you updated and will provide a form for you to register your interest in attending. However, for now, please put the date in your diary!

Case: Shiraz Software deliver state of the art printing solutions on all major platforms for all related large format printing markets with very strong after sales support.  As they did not previously have an independent website, instead they shared webspace with another company, they were not in a position to capitalise on potential opportunities from web promotion.  They wanted their own website to showcase their product range.

Solution:  We created a professional site that allowed Shiraz to promote each of their products.  The site is clean and easily navigable.  We have provided the facility to view video demonstrations of products when they are completed and view  resource materials for each product in pdf format.

Results: Shiraz Software now have a professional site that enables them to compete on a global level with other major large format printing companies.

Big news in the office this week: we are embarking on a training scheme to improve our customer service. Why? Because much as we’d like to believe we meet our own high standards all of the time, a couple of recent customer complaints alerted us to the fact that this may not be so.

In over ten years of business, we have had very few complaints, but when two come in close succession, we sit up and take notice. The truth of the matter is that in a busy office like ours, when we are juggling many accounts, we do sometimes drop a ball.

Well, no longer.

We want to be certain that we really are giving the very best service that we can, so we’re ready to learn where we have been going wrong, and put processes in place to ensure that it never happens again.

Meanwhile, we want to take care that we manage customer expectations too, so that there is complete understanding from  both parties. Web design and building can be a complex process on our side (though not on yours – well, that’s our aim, anyway), so there is always the potential for confusion. We hope that if we set down our processes, both sides will know precisely where they stand.

So that’s what we will be working on during our training scheme: there will be a particular emphasis on communication from the very beginning of every new project, and we will endeavour to keep communication channels open until its conclusion.

Meanwhile, we’ll rely on you, the customer, to tell us if we are falling short of these aims. We’ll be honest: complaints come as a blow. We never like to think that we have failed to meet our customers’ expectations – but if we have, we need to know, so that we can start work on making improvements.