Complete Internet Services Blog

Archive for the ‘News’ Category

Does Twitter rule your life? Not THIS much.

Sunday, June 20th, 2010

Fancy fifteen minutes of power? Then you may want to send David Perez a tweet this week. This hapless Advertising Recruiter is promising to do everything – provided it’s legal – that his Twitter followers suggest, for a week. What’s more, he’ll be wearing webcam enabled glasses so you can follow his escapades.

Hmm. We’d be the first to say that our lives were sometimes ruled by social media: we can’t resist dipping in to see what people are up to, perhaps that little bit too frequently. And there’s no doubt it can act as a hive mind, helping influence our decisions on everything from where to eat, to the best holiday destinations – but we think that Perez may be going just a little too far. Will he really do everything he’s told to, by bored office workers looking for a cheap laugh? We suspect he’ll fall at an early hurdle. Naturally, we’ll enjoy watching him do so.

Google Maps adds property listings

Wednesday, June 16th, 2010

From today, Google offers users the option to see properties for sale and rent as an overlay to UK maps.

This free service is clearly of great benefit to the many small businesses who operate as estate agents or letting companies: Google says “We are completely open to working with any company”. A link will be provided back to the property website at no charge.

It’s good news for Google’s users, too: surely anyone in the market for a new house these days consults Google Maps, Streetview and the satellite view to fully case out a property and its location before making a visit.

See the new overlay by going to Google Maps and selecting the ‘more’ drop-down beside the search box.

Minimalism takes a break

Monday, June 14th, 2010

Google’s homepage is the most-talked about blank space on the internet. Renowned for its one-option interface and clean minimalism, the page is often cited as a great example of ‘less is more’.

It came as a great surprise, last week, then, to see that Google had transformed itself. The page that logged-in users saw was taken over by a large photographic image, much in the style of its rival search engine, Bing.

Google homepage with Jeff Koon artwork as background image

Even more of a surprise came a few days later, when the white homepage returned. “Remove Google background” was apparently the seventh-most searched for term during the intervening days (the image can be removed, but a bug had prevented the link giving this option from displaying).

Read it how you will – panicking behemoth trying to imitate its competitor, then pulling the move when it realises it has blundered? Or service that listens to its users, and is uniquely positioned to do so, given that they are revealing their inner thoughts with every search?

Either way, it’s good to know that Google responds to the people who use it. The story, while amusing, shows us one of the strengths of the web – that you can try out something new, and change it sharply if it turns out not to be working for you and your business.

Happy birthday, Bing

Tuesday, June 8th, 2010

Microsoft’s search engine product Bing was a year old on Sunday. Setting aside the question of whether we’ve got any more used to its rather silly name (no), has it become a proper contender in Search during that time?

Well, according to Thinq, Bing has managed to grow Microsoft’s search share from eight to almost 13 per cent over the past year but has barely made a dent in Google’s dominant position. Microsoft’s gains have largely been at Yahoo’s expense.

Does this mean we can largely ignore Bing, and Yahoo for that matter, and optimise purely for Google? Absolutely not. 13% may not sound like much, but given the vast quantity of searches being conducted at any one moment, we’d be fools to let it go.

Don’t forget, too, that these figures relate purely to UK usage. OK, fine if you trade purely within these shores. If you don’t, be assured that Google’s dominance is by no means replicated across the world: in Japan, Yahoo has it. In China, Google has all but given up and Baidu is king. In the States, Bing is much more commonly used than it is here.

Many SEO firms will talk of Google as if it is the only search engine worth optimising for. It’s easily done, especially when the word ‘Google’, like ‘Hoover’, has become a verb describing the very act of searching. But the savvy optimiser will know that the best benefits in all search engines will be found by putting high-quality, relevant content on your web pages, signposting it clearly, and attracting decent links from the sites that matter. That way, no matter which search engine is dominant at any one time, you’ll be properly represented.

You have a contact form – what next?

Friday, May 21st, 2010

According to recent news reports, Steve Jobs, CEO of Apple, will occasionally reply to emails from any old man in the street (or rather, at a keyboard). You have to admire that degree of accessibility from the top level of a company. It reminds me of when I’ve experienced quite the opposite.

Now, Apple may not be immediately comparable with a small holiday rental place in Weston Super Mare, but the truth of the matter is, when you make online contact, you do expect a reply. That holds true for a global corporation as much as it does for a small business.

Having identified a slick, attractive website promising everything we desired for our week by the beach, I submitted my enquiry. And then I waited, and I waited, and I waited. Eventually, I picked up the phone, spoke to someone immediately, and made my booking.

They were lucky I did – if I hadn’t liked the look of their place quite so much, I might have tried a few competitor websites and the first one to reply would have got my trade.

Fast forward to the day we turn up at the lodging, to be met by the friendly owner, who wants to know how we found out about her place. I tell her how impressed I was with the website, but that I was disappointed not to receive a reply to my online enquiry.

Oh yes, she beamed, my friend set up that website for me, including the enquiry form. I don’t know the first thing about the internet! Enquiries go into my email but I don’t know how to access them.

Let’s hope that she has plenty of word-of-mouth and brochure trade, because that website, no matter how impressive, is not doing its work, due to one fundamental (if quite incredible) oversight.

The moral of my story is, first, imitate Steve Jobs and make it easy for your customers to contact you… and second, make sure you prioritise replying to those customers.

Steve Jobs might be lauded for his willingness to engage like this – for you, it should be the first principle of running a website.

Obama speaks against online time-wasting

Tuesday, May 11th, 2010

Strong words from Barack Obama this week:

With iPods and iPads; Xboxes and PlayStations – none of which I know how to work – information becomes a distraction, a diversion, a form of entertainment, rather than a tool of empowerment, rather than the means of emancipation.

All of this is not only putting new pressures on you. It is putting new pressures on our country and on our democracy.

We’ve blogged before about the fine line we all tread between using the Internet for the good of our businesses and ourselves, and we’d be the first to agree that it’s easy to lose an hour or two online when one only intended to sit down for five minutes.

Obama was speaking to graduates at Hampton University – the first generation who will enter the workplace completely habituated to breaking off from daily tasks every five minutes in order to check email or surf the net.

We understand where he’s coming from, but we’d suggest it would befit the President of the USA to get up to speed quick sharp – if not on the XBox, then the iPad at least. He may not have time to play Tetris, but surely he’d find it invaluable to check the news, send quick emails to his staff, or merge an online calendar with those of his aides.

And if the White House website should ever need a quick update, of course, he might even visit the Notting Hill Internet Services site. Well, we can dream.

The promoted tweet

Thursday, May 6th, 2010

The well-regarded social media guide Mashable reports that Twitter has come up with an intriguing business idea – and one that could benefit businesses if they play it right.

The promoted tweet is an interesting concept which goes where no advertising system has gone before. Promoted tweets will appear (at first, anyway) in search results: imagine, for example, the benefit of being able to attach your name to any search for the name of your town, or a special offer to any search for your brand.

But it’s not just a matter of buying your space on the Twitterstream. Adverts will be rewarded for the level of engagement they provoke. Just as a standard tweet will be quickly forgotten if it isn’t retweeted or replied to, a non-compelling advert will sink, unnoticed.

Clearly this is Twitter’s way of trying to ensure that adverts give something back to the user, potentially minimising the predicted outcry from those who are used to tweeting cost-free.

Entrepreneurial businesses are already setting up auto-replies to any tweet containing a phrase they perceive to display an interest in their product, but the method is very hit-and-miss and runs the risk of irritating a user. This is a smart move by Twitter to try and reap some benefits from the opportunities that these chancers have already identified.

How to stand out in the age of the zettabyte

Tuesday, May 4th, 2010

Here’s a fact that never ceases to be amazing, published this week by the Guardian:

All human language used since the dawn of time would take up about 5,000 petabytes if stored in digital form, which is less than 1% of the digital content created since someone first switched on a computer.

While we’re still getting used to the term ‘petabyte’, a new word has been coined to cater for the vast quantities of data that are being stored online daily – the zettabyte. And even that’s not expected to be adequate for long.

Those of us who already find the Internet a vast, unnavigable place may emit a sigh at this point. For you, as a small business owner, there are three golden rules in the face of all this data:

1. Make your website findable. At this moment in history, that means optimising for search engines. As the web proliferates, more and more it will be true that those who are not on the first page of search engine results will simply not be found.

2. Make it worthwhile. With so much content online, users will not give the time of day to anything that fails to live up to the highest standards. Well, when there are so many alternatives, why would they?

3. Make it memorable. From your URL to your content, ensure that you provide content that will stick in the mind, because it will be the memorable sites that get customers returning time and again.

It’s not so hard, but these three rules will make all the difference in the age of the zettabyte. And we can help you with all of them: just drop us a line or give us a call.

The joke’s on her

Friday, April 30th, 2010

An alert popped up on my screen today that looked interesting. Wait, I understate: it looked, well, world-changing, at least within in the environs of the SEO community. Google were to enter the SEO business, charging a cool US $25,000 per month to optimise websites.

The woman who wrote the piece was concerned – very concerned. So were her commenters. And me? Well, I just couldn’t understand why news like this wouldn’t have been on the front page of every news site across the net.

A bit of searching brought the answer. 27 days previously – April 1st, to be precise – an SEO company posted a story that turned out to be just that little bit too believable. Thankfully for all of us (for small SEO companies like us, and for the clients who don’t want to pay hefty amounts for their SEO) it really was just an April Fool’s joke that someone took a little bit too seriously.

What can we learn from this? Well, first, the oft-repeated lesson that you shouldn’t believe everything you read online. Second, that humour has to be very broadly signposted online, or it will be missed. And third, we should all be grateful that small agencies such as ourselves exist, and will charge you much, much less than 25K for your SEO needs.

Groupon hits London

Thursday, April 29th, 2010

I’ve seen casual mentions ofGroupon for a while now, in a number of the blogs I read – but only the American ones. Phrases such as “I took advantage of a groupon for a spa day today” or “I can’t believe this photographer can afford to charge such a low groupon price” have become commonplace; and now they’re about to populate the blog posts – and conversation, no doubt – of Londoners too.

Groupon is one of those simple but brilliant Internet phenomena. A business puts up a special offer price, but that price is only honoured if the set number of people commit to it. As a business owner, you can see the benefit: you can attract new custom, get your place buzzing, and perhaps deal with folk who will go on to become loyal customers. Plus, as the service has plenty of subscribers, you’re getting your name known. Being able to set a minimum number means that you can do your maths and make sure you don’t lose too much on the deal.

Starting off in the States, the Internet company has now widened its net to our capital city – and presumably, if we Brits take to it, it’ll roll out to other major cities too. It could be time to drop by and see if Groupon might work for your business.

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