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World’s Biggest Coffee Morning update

On Friday 24th September, we held a coffee morning in aid of Macmillan Cancer, as part of their World's Biggest Coffee Morning fundraising campaign.  We would like to say a BIG thank you to everyone who helped us raise the wonderful total of £300...

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The case of McKeith

Another week, another Twitter PR disaster. By now, no doubt you'll have heard about the whole Gillian McKeith debacle: if not, you can find a useful summary on the Guardian website. There is nothing the usually benign (though swift to become a...

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Big plans for your website? Hold off a little…

The news that the new government has revised plans to roll out broadband by 2012 may affect small businesses and their online marketing. We've mentioned before on this blog our anticipation of the greater functionality that all businesses will be...

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Google’s latest tweaks

Google really is constantly refining its search results, on a never-ending quest to make them perfect. That's great news for end-users, and slightly more perturbing for small-business owners who may feel that they just don't have the time to make...

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Knols – an update

Remember our post about Knols back in May '09? You may be interested to hear that Google has introduced a suite of new tools to be used within the Knol publishing environment. Now you can expand your Knol with calendars, maps, spreadsheets,...

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Gates tweets

For someone at the forefront of technology, it might seem like a bit of a late move, but Bill Gates has joined Twitter (you can see his Twitter stream here). Mind you, one can understand his reluctance: the social media platform creates a...

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A case for the professional copywriter

I've been chuckling to myself ever since seeing this billboard outside Barclays Bank in Ladbroke Grove. Now, I know that with a bit of patience, you can understand it, but my, what a mishmash at first sight. "Were", it begins, putting your mind on...

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Near Me Now: is your business ready?

We've written before about the benefits of making sure your small business is represented on Google maps - especially if a local trade is important to your income. Now, Google takes one step further with it's Near Me Now function. Initially...

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Medium of the decade

The Times newspaper nominated Iranian student protester Neda Soltan as their Person of the Year on Boxing Day. Soltan died at a protest against a rigged election in Iran, shot by a government militiaman. In a previous age, her death might have gone...

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Colouring the customer experience

An American friend recently told me she wished she could find bright, vibrant housepaint colors like we have over here in the UK. That didn't sound right to me: I've always thought you could find pretty much anything you like in the Land of the...

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How to write a Help page – that is genuinely helpful

A user-friendly help page should focus on allowing users to find solutions independently, offering clear instructions and a well-organised structure that empowers users to self-serve and find their own answers efficiently. This guide is for website...

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Google Goggles

One of the things I love best about the Internet and its many innovations is how it makes you feel as if the future has arrived now - and that's a feeling that seems to occur every week or so. Just when we've become complacent about all the little...

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Social media and snow

As snow falls on much of the UK today - and with more predicted overnight - there are some fascinating uses of social media emerging. Those who say that Twitter is a waste of time should check out Ben Marsh's snow map. Marsh has aggregated all...

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My predictions for ‘The Teens’

The past ten years have confounded expectations and sprung many surprises - both online and in the small business worlds. In December 1999, very few people. Read full article »

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